The LLQP features the following online products:

• 100% online delivery
• Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Mock Exams
• Videos on Important Topics
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• Detailed exam feedback reports
• Webcast tutorials

As directed by WFG Head Office, all registrants are required to complete their certification exams at an approved WFG branch location.

A minimum grade of 60% is required to pass each certification exam.

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:
Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements. Once a course has expired, you will no longer have access to the course content or your course history.
In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew.

Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

As directed by WFG Head Office, all registrants are required to complete their certification exams at an approved WFG branch location.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: multiple choice

Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice

Exam Length: 75 minutes per exam

Passing Grade: 60%

Refund Policy: This course is non-refundable and not transferable.

Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

Conflict of Interest Policy
Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

• Windows 7 or higher - updated to the latest Service Pack
• Mac OS 10.13x or higher

• All processors except for ARM Processor

• Pop-Ups enabled
• Web camera with microphone (if you do not have a computer with a built-in web camera and microphone)
• Google Chrome

You will be required to download Oliver’s Digital Lock. This is an application to ensure the integrity of the exams by restricting other computers from being able to access your computer and your computer being able to access other websites while doing your exam. During the entire exam, your communications will be restricted to our exam servers.

Le PQAP comprend les produits suivants en ligne :

• Livraison en ligne à 100 %
• Feuille de route pour devenir certifiée
• Notes d’étude condensées avec enregistrement audio multilingue de ces notes
• Tests à la fin de chaque chapitre
• Examens de pratique
• Examens de certification en ligne (surveillés électroniquement) – 3 essais par module
• Rapport détaillé sur les examens

Selon les directives du siège social de WFG, tous les inscrits doivent passer leurs examens de certification dans une succursale de WFG. Une note minimale de 60 % est nécessaire pour réussir l’examen de certification.

Vous avez droit à trois (3) tentatives de passage par module. Vous pouvez faire l’achat d’une (1) tentative supplémentaire par module au coût de 20 $ chacune.

Limite réglementaire des tentatives d’examen
En vertu des exigences réglementaires provinciales, l’échec de la quatrième (4th) tentative de passage de l’examen d’un module, quel qu’il soit, entraînera l’expiration du cours concerné. Une fois un cours expiré, vous n’aurez plus accès à son contenu ou à votre historique de cours.
Afin d’avoir l’occasion de terminer le PQAP, vous devrez vous réinscrire au cours de certification et recommencer le processus en entier.

Après avoir rempli toutes les exigences des examens de certification, vos résultats seront inscrits au registre Canadian Insurance Participant Registry (CIPR). Vous pourrez alors demander à votre organisme de réglementation provincial de vous faire passer les examens provinciaux.

Durée de l’inscription : un an ou quatre tentatives échouées, selon la première éventualité.

Selon les directives du siège social de WFG, tous les inscrits doivent passer leurs examens de certification dans une succursale de WFG.

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)
Format des questions: Questions à choix multiples
Nombre de questions par examen​: 30 questions pour tous les examens (sauf Déontologie et pratique professionnelle); 20 questions pour Déontologie et pratique professionnelle
Durée des examens​: 75 minutes
Note de passage: 60%

Politique de remboursement: Ce cours est non remboursable et non transférable.

Informations de connexion : Vous êtes responsable du maintien de la confidentialité de votre nom d’utilisateur et de votre mot de passe. Le partage de ces informations d’accès avec autrui n’est pas autorisé. Le non-respect de cette règle peut entraîner la résiliation de votre cours.

• Windows 7 ou supérieur - mis à jour avec le dernier Service Pack
• Mac OS 10.13x ou supérieur

• Tous les processeurs sauf le processeur ARM

• Pop-Ups activé
• Avoir une webcam avec microphone (si vous n’avez pas d’ordinateur avec une webcam intégrée et un microphone)
• Google Chrome

Vous devrez télécharger Oliver’s Digital Lock. Oliver’s Digital Lock est une application pour assurer l’intégrité des examens de certification en limitant l’accès d’autres ordinateurs à votre ordinateur et votre ordinateur pouvant accéder à des sites Web autres que tico.opilink.com pendant que vous faites votre examen de certification. Pendant la totalité de l’examen de certification, votre activité sera limitée à nos serveurs d’examen.

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THiA has drawn on the knowledge of experts active in the travel insurance industry to develop a nine module, ten-hour course, covering:

• insurance contracts
• product types
• underwriting
• sales and distribution
• assistance and claims
• compliance
• ethics and fraud

Upon successful completion of this course, learners will earn a THiA course certificate.

Question format: Multiple choice

Questions per exam: 25 random questions drawn from a bank

Exam Length: 60 minutes

Passing Grade: 60%

Attempts: Unlimited attempts, however learners must wait 60 minutes between exam attempts

Refund Policy: This course is refundable (less a $25 administration fee) within 10 days of purchase provided no modules have been completed.

Non-transferability Policy: This course is non-transferable.

Academic Integrity Policy: Learners who attempt to defeat the academic integrity of this course will be banned without a refund. Examples of attempts to defeat the integrity of the course include, but are not limited to, copying and/or sharing exam questions and/or misrepresentation of learner identity.

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Privacy policy

This policy outlines how Oliver Publishing Inc. and its related entities treat personal information, collected in the ordinary course of business. By personal information, we mean any information about you that may be personally identifiable, including your name, address, email address, phone number, employment affiliation, and credit card information. We endorse and adopt in their entirety the ten principles of the Canadian Standards Association’s Model Code for the Protection of Personal Information.

Collection and Use of Personal Information

We collect personal information when you order from our website, contact us by phone or fax, or come to our offices in person. We also collect information about your credit card when you purchase our products or services. We use the information for the following general purposes: to fulfill your requests for products and services, improve our services, customize the content and advertising of our products and services, contact you, conduct research, compile statistics, and provide anonymous reporting for internal use and external clients. We reserve the right to send you certain communications relating to additions or changes to the products and services that we offer and we may contact you in order to assist in the collection of statistical data or to improve the quality of our products and services, and their delivery to you.

Information Sharing and Disclosure

We do not sell, rent, or share personal information with others, except to trusted partners who work on our behalf to provide and deliver those products and services that you have requested.

Access to and Amending Personal Information

You can access and amend your personal information by contacting us any time during normal business hours, in person, by phone or fax, or through the Internet at the addresses, site, and numbers shown below.

Security and Confidentiality

Access to your personal information is limited to those employees or partners who need to contact you to deliver those goods and services that you request or in order to carry out their employment duties. We also have internal procedural and electronic safeguards in place to protect your personal information.

Questions and Suggestions

Questions and suggestions regarding the privacy of your personal information may be directed to us at: Oliver Publishing Inc. Customer Services - Privacy Issues, 151 Bloor Street West, Suite 800, Toronto, Ontario, Canada M5S 1S4 (telephone: (416) 922-9604; fax: (416) 922-5126; toll-free: 1-800-238-0377; web: www.oliverslearning.com).

You may also contact the federal organization responsible for enforcing the protection of personal information in the private sector: The Privacy Commissioner of Canada, 112 Kent Street, Ottawa, Ontario, Canada K1A 1H3. Call toll free at 1-800-282-1376 or email [email protected].